Onshores.AI Terms of Service & Privacy Policy

1. About Onshores.AI

Onshores.AI provides AI-powered automation, CRM integration, and sales-enablement systems designed to help businesses improve efficiency and lead management.

We are a technology provider only—not a lender, lead broker, or marketing agency. Clients are solely responsible for ensuring their use of our Service complies with all applicable laws and regulations.

2. Legal, Compliance, and Responsibility Disclaimer

Onshores.AI develops and operates its technology in accordance with all applicable U.S. and international AI governance, data-training, and privacy regulations, including principles derived from the FTC’s AI guidance, EU GDPR, and emerging U.S. AI transparency standards. We maintain responsible data-handling, anonymization, and model-training procedures to ensure that our systems themselves comply with relevant AI and data-protection laws.

However, each client or company using Onshores.AI remains solely responsible for ensuring that its own activities—including but not limited to consumer outreach, consent collection, telemarketing practices, data usage, and lead management—comply with all applicable federal, state, and local laws, such as:

• Telephone Consumer Protection Act (TCPA)
• CAN-SPAM Act
• Telemarketing Sales Rule (TSR)
• Fair Credit Reporting Act (FCRA)
• State lending and licensing regulations
• Any other consumer-protection or data-privacy laws relevant to their business

Clients are required to maintain verifiable proof of consent for all communications initiated through or managed by Onshores.AI systems. We reserve the right, at any time and at our sole discretion, to request documentation or evidence of such consent and may suspend or terminate access if a client fails to provide adequate proof or is found to be using the Service in violation of applicable communication or privacy laws.

Onshores.AI assumes no liability for fines, claims, or enforcement actions arising from a client’s failure to obtain, maintain, or demonstrate lawful consumer consent or compliance

3. Use of the Service

You agree to use the Service only for lawful purposes and in accordance with these Terms. You may not:

• Use the Service only for lawful purposes.
• Do not send communications without proper consent.
• Do not upload or transmit unlawful or infringing material.
• Do not reverse engineer or misuse our systems.

We reserve the right to suspend or terminate accounts engaged in abusive or non-compliant use

4. Data Collection and Processing

Information We Collect

• Account data: name, email, organization, credentials.
• Operational data: IP address, device, browser, usage logs.
• Client-submitted data: contacts, leads, and AI-processed content.
• Analytics data: cookies, site metrics, session events.

We do not sell personal information as defined by CPRA/CCPA.

How We Use Information

• Operate, maintain, and improve the Service
• Authenticate accounts and manage client settings
• Communicate regarding updates, support, and security
• Analyze usage to optimize performance
• Fulfill legal obligations and prevent abuse

5. Data Ownership & Responsibility

Clients retain ownership of all uploaded data. Onshores.AI processes such data only to deliver the Service. Clients are independently responsible for obtaining valid consent, managing opt-outs, and ensuring lawful data usage.

Each client is independently responsible for:

• Obtaining valid consent from individuals before any contact or outreach.
• Managing opt-out requests and maintaining compliance records.
• Ensuring lawful collection and usage of lead data.

Onshores.AI acts strictly as a data processor/service provider, not as a data controller, under applicable privacy frameworks.

6. AI Model Compliance

Onshores.AI trains and operates its AI systems in accordance with applicable U.S. and international AI governance, data-protection, and model-training laws. We employ datasets and processes compliant with copyright, consent, and data-minimization standards.

However, compliance related to outbound communication, marketing practices, or automated outreach rests entirely with the client. Clients are responsible for configuring and deploying AI communications lawfully

7. Security and Storage

• Encryption (TLS/SSL) for data in transit
• Access control and role-based permissions
• Continuous monitoring and vulnerability testing

No system is completely secure; Onshores.AI disclaims liability for incidents beyond its reasonable control.

8. Third-Party Integrations

Our Service may connect with CRMs, APIs, analytics tools, or communication platforms. Each third-party’s practices are governed by its own policies. Onshores.AI is not responsible for their compliance or security.

9. Intellectual Property

All software, trademarks, and content within Onshores.AI remain our property or that of our licensors. Clients retain ownership of their uploaded materials but grant Onshores.AI a limited license to process such data solely for providing the Service.

10. Limitation of Liability

To the fullest extent permitted by law:

• Onshores.AI shall not be liable for any indirect, incidental, special, or consequential damages, including lost profits or data.
• Our total aggregate liability for any claim shall not exceed the total amount paid by the client in the twelve (12) months preceding the claim
• Clients shall indemnify and hold harmless Onshores.AI against claims or penalties resulting from their misuse of data or violation of laws

11. Legal Compliance

Onshores.AI adheres to major privacy and data standards, including:

• GDPR (European Union)
• CCPA/CPRA (California)
• FTC guidelines for consumer data protection
• U.S. AI governance frameworks

However, communication, consent, and marketing compliance obligations rest entirely with the client.

12. Data Retention and Deletion

Data is retained only as long as necessary. Clients may request deletion or export via privacy@onshores.ai. Following account termination, data is permanently deleted or anonymized within a reasonable time frame.

13. Cookies and Analytics

We use cookies to improve functionality and analyze traffic. You may disable cookies in your browser; however, doing so may limit site features.

14. Modifications

We may update these Terms and this Policy periodically. Material changes will be posted with a revised “Last Updated” date. Continued use of the Service constitutes acceptance of the revised version.

15. Governing Law and Arbitration

TThese Terms are governed by the laws of the State of Utah, United States, without regard to conflict-of-law rules. All disputes, claims, or controversies arising out of or relating to the Service shall be resolved by binding arbitration in Salt Lake City, Utah, under the rules of the American Arbitration Association (AAA). Each party will bear its own attorneys’ fees and costs unless otherwise required by law. Judgment on the award may be entered in any court of competent jurisdiction in Utah.

16. Summary of Key Disclaimers

• Onshores.AI provides software and automation services only.
• Clients are fully responsible for lawful communication, data handling, and compliance
• Onshores.AI is compliant with relevant AI training and data-use laws, but not liable for client outreach practices.
• No warranties of performance, outcome, or regulatory compliance are made or implied.